Shipping & Returns
Standard ShippingBenchmakarizona.com uses FedEx, UPS, U.S.P.S. to ship its products to you, our valued customers. Packages under 140 lbs. and that meet certain size requirements can be shipped via FedEx. UPS and U.S.P.S. It is important to choose Business or Residential delivery correctly. We will try to ship by the most economical means, taking into consideration delivery time.
Alaska and Hawaii customers must ship by air freight and need to call for a shipping quote. The customer will be held responsible for additional charges if chosen incorrectly. Any claims regarding your shipment must be filed with Benchmark AZ within 3 business days of delivery. Claims filed after that time may not be honored.
Should your items arrive damaged, it is important that you refuse the shipment and indicate to the driver that the shipment is damaged.
Shipping Time: We make every attempt to process and ship your order the same day it is received. Most orders are shipped within 24 hours. When ordering by phone, our sales staff will give an estimate on when you should receive your order. If you have a “RUSH” order give us a call and we will explain the possibilities. Any special shipping instructions such as AIR SHIPMENTS or extra services will be quoted at current rates.
Shipping Rates: Shipping rates are based on the total weight of your order and your location. To get a shipping quote or place your order by phone just give us a call at 480-751-9500 and we will gladly calculate and quote the shipping charges for your order for you. When ordering online, simply place the items you wish to order in the shopping cart and use our convenient Shipping Estimator to view the cost for a wide variety of shipping methods.
Shipping Promotions
At times Benchmarkarizona.com may offer shipping promotions. These promotions are limited to items below 140 lbs., and which meet certain size and packaging constraints. Items that cannot be shipped via FedEx Ground, UPS Ground, or U.S.P.S do not qualify for these promotions. Freight & Truck Line shipments are not Ground shipping.
Benchmark AZ.com stocks some larger, heavier, tools and accessories. Some of these items are large, heavy and/or bulky (items such as, Tall Machine control tripods, 10' long Laser Rods (lenker type) etc). These items may not be able to be shipped via regular ground methods such as FedEx Ground, UPS Ground, or U.S.P.S and will require a Freight or Truck delivery. All Free freight promotions only apply to items that can be shipped via FedEx Ground, UPS Ground, or U.S.P.S and not Freight or LTL methods.
Truck Line Deliveries, Large Items & Residential Addresses:
Truck carriers charge additional fees for delivering to residential addresses. This is in part due to the necessity of loading shipments to smaller trucks that are better able to navigate residential locations. Delivery is to the base of your driveway or off of the trucks lift gate. The customer is responsible for moving the product from that point. Benchmark AZ.com is not responsible for delivery if the product cannot be unloaded from the truck. Benchmarkarizona.com cannot be responsible for refunds of this freight, and the customer will be responsible for any fees necessary for a 2nd delivery attempt. We will make every attempt to advise you if this looks like it may be a problem. We handle very few products which cannot be shipped by FedEx Ground, UPS Ground, or U.S.P.S
Notice
All items on this website are subject to the restriction of large, heavy or bulky items. All Free Freight promotions have this limitation. While we attempt to be accurate at all times, we may discover due to size or weight constraints that we cannot effectively ship product via regular ground transportation and Freight Delivery may be necessary. This will prevent Free Shipping. Some items may also require freight shipment due to damage or packaging concerns.
Privacy Policy
Benchmarkarizona.com does not share any customer data or information outside of the company except where necessary to ship products to you, and to complete credit card transactions. Additionally, confidential information, such as your credit card, is deleted from our systems once your transaction with us is complete.
Email addresses are protected and not shared with any outside agency. We occasionally do send out email campaigns to our customers in order to notify you of special sales and promotions that we are running. You may always opt out of these by notifying us via email.
Return Policy
We accept returns up to 30 days after you receive your order. Your order must be in good condition, and be in the original packaging. There may be restocking fees for special orders or damaged/unpackaged product. Freight is not refundable.
When you receive your shipment, please inspect the packaging carefully, and note with the delivery driver any damage to the packaging at the time. If possible, take pictures and send them to us - and we will assist you in replacing your order. It is important to note, that you must notify us within 3 business days of damage from delivery.
Restocking fees may apply.
Please provide up to 7-10 days for returns to be inspected once received.
Customer is responsible for return freight.
Of course, customer satisfaction is always our goal - so don't hesitate to call us.
Timeframe
We ask that you please allow 2-3 weeks for a refund or reshipment to process. If you need an immediate replacement we can bill via the original pay method and credit you upon receipt of the product.
Orders Policy
Benchmark AZ.com reserves the right to cancel orders for any reason.
Special Orders
Special order items indicated on the website take additional time to order and ship.
Special order items that are returned will be charged a 15% restocking fee.
Benchmark AZ 100% Satisfaction Guarantee: If you are not completely satisfied with a product when it arrives, contact us for an RA# within 10 days for a refund or exchange! Please call 480-751-9500 or email for an RA #. On some products manufacturer’s warranties apply. We suggest that you insure the return for your protection.
Our goal is to provide best products in your hands at the lowest possible cost in the shortest period of time.
